These terms and conditions are intended to contain all the terms of the agreement between us (as The Van Sales Company) and you (the buyer) relating to the sale and purchase of the used vehicle. If you wish to rely on any amendment or addition, you should ensure it is confirmed in writing by one of our staff at the point of sale. If we agree any variation in the vehicle to be supplied, this shall be deemed to be an amendment to this agreement rather than a new agreement.

You must provide us with any information we need in order to comply with money laundering legislation, and you guarantee the accuracy of the information so supplied.


You may arrange for a finance company to purchase the vehicle from us for the purchase price within 7 days of being notified that it is ready for collection or delivery. The vehicle will then be delivered to the order of such finance company and all references to delivery of the vehicle shall be construed accordingly.


The purchase price is the price for the vehicle, including where applicable accessories, vehicle excise duty, delivery and VAT, current and agreed at the date of the order. If the rate or amount of vehicle excise duty or VAT changes between the date of order and the date of delivery, you must pay the amount current at the date of delivery.


A minimum deposit of £200 is required to hold the vehicle until the arranged delivery or collection date. The vehicle will be removed from sale to be held until said delivery or collection date. Due to this we reserve the right to inform you (the buyer) any deposits taken are non-refundable.


If we have agreed to accept a part exchange vehicle at an agreed value in part payment of the purchase price, we shall only be bound to do so if the part exchange vehicle is:

  1. Free from any hire purchase agreements, charges or other encumbrances which you did not disclose to us before the date of order.
  2. Delivered to our place of business before we deliver the vehicle to you.
  3. In the same condition (subject to only wear and tear and reasonable increase of mileage) on delivery to us as it was when we examined it before agreeing the part exchange allowance.
  4. Free from any problems or difficulties except those specifically brought to our attention when we agreed to accept the part exchange vehicle.
  5. You have full title to the part exchange vehicle.

If you fail to satisfy any of the above conditions, we will not be obliged to accept the part exchange vehicle or to allow the part exchange allowance against the purchase price and you may be required to pay the full purchase price before you can take delivery.

If the payment required to release the part exchange vehicle absolutely from any encumbrances is greater than the amount you disclosed to us before the date of order, or if the part exchange vehicle is delivered in a worse condition or with an unreasonable increase in mileage, we may nevertheless in our discretion agree with you in a reduced part exchange allowance and accept the part exchange vehicle.


We highly recommend you (the buyer) test drive the vehicle before you make a purchase. The Van Sales Company would like to reassure our customers and know the purchase decision was an informed choice by you (the buyer).


While we will endeavour to deliver the vehicle by the estimated delivery date, we will not be liable for any claim for compensation of any description arising out of a delay in delivery due to reasons beyond our control. In the event of such delay, we will contact you to agree an alternative delivery date.

If we fail to deliver the vehicle within 21 days of the estimated delivery date, you may give us notice requiring delivery. If we fail to deliver within 14 days of receipt of such notice, you may give us notice cancelling the agreement.

If you cancel the agreement we will refund your deposit and, provided the cancellation was not due to circumstances beyond our reasonable control, we shall have no further liability to you.

We will inform you when the vehicle is ready for delivery, and you must pay the purchase price (less any deposit and/or part exchange allowance) and take delivery within 14 days of being so informed. All payments must be received in cleared funds on or before the date agreed for delivery or collection of the vehicle. If you fail to pay the purchase price and take delivery within 21 days of being informed that the vehicle is ready for delivery, we may give you notice cancelling the agreement.

If we cancel the agreement we will endeavour to sell the vehicle to another person, if it is not sold within a reasonable time, we will sell it at auction. Within 7 days of the date of sale, we will give you a statement showing the sales price and any additional costs we have incurred in reselling the vehicle and will refund the balance of your deposit, if any, after deducting the amount we have lost (i.e. any reduction in the sales price and the additional costs of resale). If our loss is greater than your deposit, you must pay us the difference within 7days. We will provide copies of any receipts if you request them.

If you take delivery of a vehicle in which you have not viewed and or test driven prior to delivery and then wish to cancel the agreement/purchase for reasons out of our control, change of mind or unreasonable thought in regard to vehicle condition, we will therefore only refund any purchase price paid but will exclude any delivery charges to cover the cost of our travel to you. If delivery charge has not yet been paid at time of cancelation you must pay delivery cost before we return any funds due.


The vehicle will continue to belong to us until the total purchase price has been paid in full and the purchase price has been received by us in the form of cleared funds. You will, however, be responsible for any loss or damage from when it is delivered to you or delivered into custody on your behalf, and shall insure it accordingly. Ownership of the part exchange vehicle will transfer to us when you take delivery of the vehicle.


As per UK law, the driver is responsible for the tax and insurance of a vehicle. The Van Sales Company take no responsibility for this. Drive away insurance can be arranged on site through a third party and a member of staff will be happy to assist you in taxing the vehicle online.


We offer as standard a 7day warranty covering the engine only, applicable from the day of purchase and/or delivery providing the purchase price has been received by us in the form of cleared funds.

Part exchange vehicles sold by us (The Van Sales Company) are sold with no warranty and no guarantee from us (The Van Sales Company).

Where a vehicle is purchased for courier work, taxi or private hire we offer no warranty due to the nature of use.

However, we offer extended additional warranties through our partner RAC at an additional cost which must be arranged on site once purchase agreement has been accepted and completed and must take place at the point of sale on the same day of purchase. If you wish to purchase an extended warranty, please see information leaflets provided by RAC at our dealership or ask a member of our staff for further information.

If you purchase a warranty through us from RAC you agree to adhere to their terms and conditions The Van Sales Company take no responsibility for repairs agreed or disputed by RAC and hold no further liability.


We currently accept the following payment methods

    Cash payment Bank transfers Debit and credit cards Commercial and business credit and debit cards Finance

(note: charges fall in accordance and compliance with Consumer rights (payment surcharges) regulations 2012 (as amended)


Unless set out otherwise below, we limit our liability for any breach of this agreement (and for any other liability arising out of or connected to this agreement) to the amount of the purchase price. We expressly exclude all liability for loss of profit, goodwill or contracts and for any indirect, consequential or economic loss. The limitations of liability do not apply in cases of fraud, death or personal injury.


Unless stated otherwise in this agreement any notice to be given under this agreement must be in writing and sent by post to the address of the person to whom it is addressed as set out overleaf, and shall be deemed to have been received in due course of post.


Our complaints procedure falls in line with trade standards upon the advice of the motor trade ombudsman. Complaints should be put in writing and sent by post or via email to aftersales@thevansalescompany.co.uk, clearly outlining any issues. We will respond within 14 days. Complaints received in any other form will not be accepted.

We may use this information about you now and in the future (i) to provide you with information on products and services for marketing purposes; (ii) for market research and (iii) tracking of sales data. If you prefer this not to happen, please reply to sales@thevansalescompany.co.uk with the message OPTOUT.